Privacy Policy

This Privacy Policy (“Policy”) is entered into by and between GUANGZHOU HEYGEARS IMC.INC (“HeyGears” or “we”, “us”, “our”) and the Client (“You”) on the authorized use of personal information. By clicking on the web page to use our services or other ways to confirm, you and HeyGears have reached an agreement and agree to accept all the agreed contents of this Policy, including the rules, page displays, operating procedures, announcements or notices that have been issued or may be issued in the future in connection with this Policy.

The Services (“Services”) include any services provided via this website, located at www.heygears.com / www.heygears.com / (the “Site”). Please read this Policy carefully in its entirety before accessing or using our Services. If you do not agree with the contents of this Policy, or if you do not accurately understand the meaning of any provision of this Policy, please do not confirm and proceed with subsequent operations.

If you have any questions about this Policy or other related matters, please send an email to info@heygears.com.

1. The Personal Information We Collect

1.1You acknowledge and agree to provide following information:

a.Personal or company information: name, company name, social media username, email address, phone number, country or region, title, industry;

b.Communication information with HeyGears or its customer service;

c.Log-in IDs and passwords. Your Log-in IDs and passwords are encrypted with a one way function before our collection. They are completely invisible, including to our customer service team. We also recommend that you do not divulge your password to anyone.

1.2With regard to each of your visits to the site, we will automatically collect the following information: The log information about your login and use of the Service: IP address, type of browser, language used, date and time of access, software and hardware characteristics, user identifier, webpage browsing and operation records, etc.

1.3Information That We Receive From Third Parties:
We collect personal information of you from third parties including our related companies, our business partners (e.g., Facebook, LinkedIn, Twitter, YouTube, Instagram.). Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as: Website speed, Conversions by device, regions, Conversions by the browser, etc.
You agree that HeyGears shall send the verification code (s) to the mobile number and email address provided by you.Please confirm that the information filled in is complete, true and accurate.If the information provided is incorrect, HeyGears may not be able to contact you at first notice and provide the services you apply for.

2. Personal Information Processed

2.1You acknowledge and agree that HeyGears may use your information:

a.to provide desired products or subscription services;

b.to provide you with service-related communications;

c.to provide you with products or services that we consider may be of interest to you;

d.to improve our products or services, or for personalization research;

e.to conduct data analysis, such as investment behavior or trend analysis, marketing or customer surveys, financial analysis);

f.to operate, evaluate and improve the business of HeyGears, such as developing new products and services, managing communications, evaluating the effectiveness of sales, marketing and advertising, analyzing and improving products, services and website;

g.to send messages to your designated liaisons with your prior consent;

h.to prevent and investigate fraud or any illegal activities;

i.to comply with legal or compliance requirements or HeyGears policies.

j.providing customer service support, such as responding to your queries, feedback and managing claims and/or disputes;

k.providing/supporting general services, facilitating communication between you and HeyGears;

l.Other purposes. We may use your information for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon our direction.

Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests (see section 7. Cookies below for more information).

3. Sharing Your Personal Information

3.1Your personal information is an essential part of HeyGears business and we shall not share or disclose your personal information except as set forth below:

a.Within Our Corporate Organization.HeyGears is a global brand and HeyGears entities operate from a number of locations around the world.We may share your personal information with our related group companies (e.g., HEYGEARS INC in California, U.S) and, in some cases, other affiliates of our corporate group for business maintenance and personalization continuity purposes.However, HeyGears will always comply by national and other regulation and seek to retain information in its region of origin or ensure adequate and appropriate technical, organizational and legal safeguards for international data transfers.

b.Service Providers.HeyGears may engage outside companies or individuals to provide certain products or services on behalf of HeyGears, including but not limited to providing product information, and services such as operation, maintenance, IT platform and/ or technical services, data security or backup services, sending letters or emails, analyzing data, providing marketing assistance, and providing search results and links.In such cases, HeyGears may share your personal information with third Parties. You agree that we shall share information with OneTrust(https://cookiepedia.co.uk/giving-consent-to-cookies) to tailor the Privacy Policy and Cookies settings you when visiting the Site, Webpower (https://www.webpowerchina.com/en/privacy) , Google(https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage) and Hotjar (https://www.hotjar.com).

c.Consent.We may disclose your personal information for any purpose with your consent.You will be notified when your information may be disclosed to a third party, and will be able to elect not to share this information with the third party.

d.To Maintain Legal and Regulatory Compliance. We have the right to disclose your personal information or as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, judgement, rulings, request from a regulator, request from government or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, deal with dispute or if we believe that disclosure will help us protect the rights, property or safety of our company, our employees or our customers.

4. Retention

We securely store your data in China. We will retain your personal information in following ways:
·Retention in case of queries.We may retain your data for a reasonable period after you have enquired.
·Retention in accordance with legal and regulatory requirements.We will retain your data for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, as required or permitted by applicable laws.
How long your data is kept for will also depend on how you use our website (for example if you are logged in as a member, we will keep your data until the termination of the service or until you request to delete the date, or you are visiting our website as a guest, we will keep your data for at least 5 weeks and what the information you provide to us is used for.For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws or in case of disputes.

5. Your Rights

5.1You have the right to access, rectify, or delete the personal information that we collect when you using our Services. The way you access, rectify, and delete information will depend on the specific service you use. To protect the security of your account, we may ask you to verify your identity when accessing, rectifying, and deleting information.

5.2There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

5.3You may, in your sole discretion, re quest us to restrict and object to the processing of your information with respect to certain non-basic functions or services by contacting us.

5.4You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages to you or contact us (see the section 12. Miscellaneous and Contact Us).

6. Information Transaction

We share information globally, both internally within the HeyGears affiliates, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in China. These data transfers are necessary to provide the services set forth in the HeyGears and to globally operate and provide our Products to you. We will obtain your consent for these data transfers to the US.

7. Cookies

For more information, please see Cookie Statement.

8. Children’s Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children or minors (under the age of 13) without the consent of the child's parent or guardian. If you are a child or a minor, please ask your parent or guardian to read this Policy carefully and to obtain your parent's or guardian's consent before using our services or providing us with information. To the extent that a minor's personal information is collected for use of our products or services with the consent of a parent or guardian, we may collect, use, store, provide and protect the information only as permitted by law or regulation, with the express consent of the parent or guardian, or as necessary to protect the minor. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact info@heygears.comto remove the information.

9. Security Measures

We utilize a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems. We only store personal information in electronic form.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures (e.g., Baidu analytics and Google analytics) to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet.

10. Visitors from the European Union

This section applies if you are based in the European Economic Area (which for the purposes of this Policy shall include the UK in the event of the UK’s departure from the European Union) (“EEA”). The data controller of your personal information is GUANGZHOU HEYGEARS IMC.INC. Personal data of European data subjects is first processed in China and transferred for storage in China. Personal data of non-European residents is processed and stored in the China. For contact details, please see section 12. Miscellaneous and Contact Us.

10.1Legal Basis for Data Processing. We process personal information for the purposes set out in this Policy. Our legal basis to process for processing your personal information will depend on the personal information concerned and the specific context in which we collect it but will include where it is:

a.necessary for the performance the service on the Site;

b.necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);

c.necessary for our legitimate interests and not overridden by your rights; and/or where it is based on your consent.

10.2If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our website and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our website and our services, undertaking marketing. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

10.3If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). In some instances, you may be required to provide us with personal information for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our website.

10.4If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under section 12. Miscellaneous and Contact Us below.

10.5International Transfers of personal information In connection with providing the services through our HEYGEARS, we will transfer your personal information to countries outside of the EEA (including to the United States and China). (See section 6 Information Transaction)

10.6Your Rights You have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section 12. Miscellaneous and Contact Us below:

a.The right to access, correct, update or request deletion of your personal information.

b.The right to object to processing of your personal information when it is based on our legitimate interests.

c.The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.

d.The right to opt-out of newsletters emails we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you.

e.If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

f.The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

g.We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

h.If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.

11. Visitors from California

This California Consumer Privacy Act ("CCPA") disclosure page ("Disclosure") supplements the Policy and is effective as of January 1, 2021. Please note that these disclosures do not apply to information that is not processed under the CCPA.

During the preceding 12 months, we have collected, used, and/or disclosed the categories of personal information described in Section 1 The Personal Information We Collect of our Policy.

We share personal information in the ways described in our Policy, including by allowing third parties that provide us analytics and advertising services to collect information through cookies and other similar technologies. We do not treat this as a sale of personal information for purposes of state law, although you do have the choices that we describe to you in this Policy.

You have the right to request that we disclose information about our collection and use of personal information and to request access to your personal information. You also have the right to request that we delete personal information in certain circumstances. We will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law.

To exercise your rights, you or your authorized agent may contact us using the contact details provided under section 12. Miscellaneous and Contact Us below. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you to verify information about your use of the websites.

12. Miscellaneous and Contact Us

12.1Right to modify this Policy: We may change this Policy from time to time, to reflect how we are processing your data, and if we make changes, we will notify you by revising the effective date or last modified date at the bottom of this Policy. If we make significant changes that materially affect your privacy rights, we will provide advanced notice and make that clear on the HeyGears website or other HeyGears services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Services. If you do not agree with the modified Policy, some of the functionality of our services may not be available to you.

12.2We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honor your privacy. Emails: 【info@heygears.com】

a.Please contact us as set out below if you have any questions about this privacy policy, the practices of HeyGears with respect to personal information, or if you have any queries or concerns about your dealings with the HeyGears website or our handling of your information. If you express any concerns that we have interfered with your privacy we will promptly respond to let you know who will be handling your matter and when you can expect a response.}

b.You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify your identity. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.

Effective Date: 2022.2.1

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