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Efficient Service and Support
Our global support team provides service coverage in over 50 countries and regions worldwide, including the US, Europe, and Asia-Pacific. We take pride in our worldwide network of dedicated professional services which cover R&D and design, production and manufacturing, training services, and after-sales technical support.
Professional Technical Support Services for Dental Businesses for Worry-free Production
24/5 hours
Technical Service
<30minutes
Quick response
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Equipment Repair Service
If a device malfunctions, if the relevant technical issues are not resolved within 48 hours online, on-site repair, return to the factory for repair, or device replacement services may be provided based on the specific situation.
System Upgrade Service
We provide customers with necessary online services for software upgrades and hardware optimization to meet equipment updates and production needs.
Customer Operation and Maintenance Training
Provide free equipment operation and maintenance training to customers, and customers can also purchase HeyGears' value-added training courses according to their own needs.
Not just a software tool but an integrated digital production system that connects together our automated hardware, intelligent algorithms, professional materials, and services. By reshaping the production process, it brings greater efficiency and innovation for dental businesses, making it a strategic choice for embracing the digital future of dental manufacturing.
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Exclusive Reflex Series Business Support for a Worry-free Experience
12/5 hours
Technical Service
Free Remote Assistance
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12/5 hours
Technical Service
Convenient and Fast Ticketing System
Quickly and easily report relevant issues to accurately identify the root causes of issues and receive tailored solutions swiftly from our support team.
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Free Remote Assistance
Blueprint Studio
Blueprint Studio includes an intelligent easy-to-use ticket system specifically designed to swiftly handle technical issues, functional inquiries, bug reports, and other matters that users may encounter during the use of equipment and the Blueprint Studio software. The system converts customer issues into easily manageable tickets through a standardized process, ensuring that each request can be promptly responded to and resolved by our professional support team.
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