Privacy Policy

Last updated: November 5, 2026

Privacy at a glance

This Privacy Policy explains how HeyGears handles personal information when you visit www.heygears.com, contact us, request a quotation or sample, or subscribe to updates.

We collect information you choose to provide, such as contact details, business requirements and shipping information for samples, and information generated when you use the Website, such as browser and access records. We use this information to respond to requests, operate and protect the Website, arrange samples and, when you choose, send marketing updates. You can contact privacy@heygears.com about your information or privacy rights. Additional rights and protections for particular regions are described in Section 10.

1. Personal information we collect

Information You Provide. We collect information that you provide when interacting with us through the Website.

When We Collect	Information Collected
Contact Us or Enquire About Products	Name, company name, email address, country or region, job title, industry, business type, product interests, and the questions or specifications you provide.
Request a Quotation	Contact and company information, products or applications of interest, customer type, existing equipment, estimated resin-use range, and any additional details you provide.
Request Standard or Customized Samples	Sample preferences, industry, company size, intended applications and specifications, as well as the recipient's name, email address, telephone number and delivery address.
Subscribe to News or Offers	Email address, subscription preferences and related subscription or unsubscribe records.
Communicate with Our Team	Information contained in your messages and records of our replies.
Complete a Verification Step, Where Applicable	Email address or telephone number used for verification, together with related verification records.

Information Collected Automatically. When you visit or interact with the Website, we automatically collect certain technical and usage information.

When We Collect	Information Collected
Website Access and Browsing	IP address, browser type, language and regional settings, date and time of access, and technical information about your device and software.
Website Operation and Maintenance	System logs, including records of errors, disruptions and crashes.
Website Analytics	Where analytics technologies are used, information about pages viewed, links clicked, referral sources and other Website usage information, including related online identifiers.
Marketing Performance Measurement	Where applicable, referral information, advertising campaign identifiers, related online identifiers and records of interactions with our Website or marketing campaigns.

Information from Other Sources. We may also receive information about you from other HeyGears companies and third parties in connection with your enquiries or interactions with our Website.

Information Source	Information Collected
Other HeyGears Companies	Business contact information, previous enquiries, products of interest and relevant communication records.
Business and Referral Partners	Contact information, company details, products or services of interest, and referral information.
Advertising and Analytics Partners	Where applicable, referral information, marketing campaign interaction data and related online identifiers.

2. How we use personal information

We use the information described above for these purposes:

2.1Responding to enquiries and quotations: assessing your requirements, preparing product information or quotations, arranging follow-up discussions and maintaining relevant correspondence.

2.2Handling sample requests: reviewing sample requirements, arranging production or delivery where applicable and responding to shipping or sample-related questions.

2.3Communicating with you: sending a requested response, verification code or other message needed to complete the interaction you initiated.

2.4Marketing chosen by you: sending product updates, invitations and offers if you subscribe or where otherwise permitted by applicable law. You may unsubscribe using the link in a marketing email or by contacting us.

2.5Operating and protecting the Website: maintaining functionality, storing relevant preferences, investigating errors, detecting misuse and maintaining security.

2.6Understanding Website and campaign performance: measuring how visitors find and use our pages, assessing the effectiveness of content and campaigns, and improving the Website, subject to applicable cookie and privacy rules.

2.7Meeting legal obligations and protecting rights: keeping records required by law, handling lawful requests and resolving disputes or legal claims.

3. Cookies and similar technologies

We use cookies and similar technologies to enable core Website functions, remember preferences and understand Website performance. Analytics and advertising technologies may also help us measure visits or conversions and understand how visitors arrive at the Website. Some of these technologies may be operated by service providers or advertising partners.

Where the law requires prior consent for non-essential cookies or similar technologies, we seek that consent before using them. You can manage these technologies through the Website's available privacy choices and your browser settings. Rejecting optional technologies does not prevent you from browsing the basic Website. You can read further information in our Cookie Statement.

4. When we share information

We share personal information only as needed for the activities described in this Policy, including with:

4.1HeyGears group companies and relevant teams that respond to enquiries, manage the relevant market, prepare quotations or coordinate sample requests;

4.2Service providers that host the Website or data, manage enquiry records and customer communications, send emails or verification messages, deliver samples, support Website security or provide analytics and consent-management services;

4.3Advertising and analytics partners, where the relevant Website technology is used and the disclosure is lawful; and

4.4Authorities, advisers or other recipients where necessary to comply with the law, respond to lawful requests, protect rights or handle a corporate transaction subject to appropriate safeguards.

5. Where information is processed

We use third-party hosting and service providers with regional data arrangements. Information may be accessed by the HeyGears affiliate and personnel responsible for your enquiry and by providers supporting the relevant activity.

For Website activities directed to mainland China, personal information is stored and processed in mainland China and is not transferred overseas as part of those activities. For other regions, information may be processed outside your country where necessary to provide the relevant Website services. Where the law requires safeguards for international transfers, we use an applicable lawful transfer mechanism, such as an adequacy arrangement or appropriate contractual safeguards. You may contact us for further information about transfers affecting your information.

6. How long we keep information

We keep personal information only for as long as it is needed for the relevant purpose, taking account of legal obligations and any disputes. The period depends on the information:

6.1Enquiries, quotations and correspondence: while we handle the request and for a reasonable period needed to follow up on the business relationship or address a dispute.

6.2Sample requests and delivery details: while we process and fulfil the request and, afterwards, for related service, accounting or legal requirements.

6.3Marketing subscriptions: until you unsubscribe or we no longer use the information for that purpose. We may retain a minimal unsubscribe record to respect your choice.

6.4Website access, security and fault logs: for the period reasonably needed to maintain security, investigate issues and monitor Website operation, after which records are deleted or de-identified under our retention practices.

6.5Cookie preferences and verification records: for the period necessary to implement, document or secure the relevant preference or verification process.

Where information is needed to comply with a legal obligation or establish, exercise or defend a legal claim, we may retain the necessary part for the relevant period and then delete or de-identify it.

7. Your choices and rights

You may ask us about the personal information we hold, request correction or deletion, and exercise other rights available under the law that applies to you. You can also withdraw a consent you have given; doing so does not affect processing that was lawful before withdrawal. You may stop marketing emails at any time without affecting your ability to enquire about products or request a quotation.

To make a request or raise a concern, email privacy@heygears.com. Tell us what you want to do and which Website interaction is concerned. We may ask for information reasonably needed to verify the request and protect personal information against unauthorised disclosure. We respond in accordance with the applicable law.

8. Security, children and external links

We take technical and organisational measures appropriate to the information and the risks involved, including controls over access to Website information. No Internet service can guarantee complete security.

The corporate Website is intended for business contacts and people seeking product information; it is not designed for children. If you believe a child has submitted personal information through the Website, please contact us.

The Website may link to third-party sites and independently operated HeyGears services. Their information practices are covered by their own notices.

9. Changes and contact

We may update this Policy when our Website, information practices or legal requirements change. We will publish the updated version and its revision date on this page and provide additional notice where required.

For questions or requests relating to this Policy, contact privacy@heygears.com.

10. Additional information by region

The provisions below supplement the preceding sections for the relevant region.

Mainland China

We process personal information for the purposes set out in Section 2 and on a legal basis permitted by applicable law. Where consent is required, we provide the relevant information and obtain consent; where separate consent is required for a particular activity, we obtain it separately. Declining optional marketing or non-essential tracking does not prevent you from using basic Website functions.

You may request to access, copy, correct, supplement or delete your personal information, withdraw consent where applicable, or request an explanation of our processing rules. To exercise these rights, contact privacy@heygears.com. For the information collected through the corporate Website in mainland China, we do not routinely process sensitive personal information or transfer the information abroad.

European Union, European Economic Area, United Kingdom and Switzerland

The legal basis for each activity depends on its purpose:

Activity	Legal basis
Answering a professional enquiry, providing a quotation to a business contact, following up and managing business relationships	Our legitimate interests in responding to business requests and conducting business communications. Where the requester is personally entering into a contract with us, necessary pre-contractual steps or performance of that contract may apply.
Processing and delivering requested samples	Pre-contractual steps or contract performance where applicable; otherwise our legitimate interests in responding to the request and organising delivery.
Maintaining the Website, diagnosing problems and protecting security	Our legitimate interests in operating a reliable and secure Website.
Optional email marketing and non-essential cookies or tracking	Your consent where required. Other permitted grounds apply only where the relevant law allows them.
Keeping legally required records or responding to a legal duty	Compliance with legal obligations.

You may request access, rectification, erasure, restriction of processing and data portability where applicable. You may object to processing based on legitimate interests, and you can object to direct marketing at any time. You may withdraw consent at any time. We do not use the identified corporate Website activities to make decisions based solely on automated processing that have legal or similarly significant effects on you.

You may complain to the data protection authority in your country; individuals in the United Kingdom may contact the Information Commissioner's Office. Where information is transferred outside a region protected by applicable data protection law, we rely on legally recognised safeguards as described in Section 5. You can request information about those safeguards through our privacy contact.

United States

Where an applicable US state privacy law grants you rights, you may request access, correction, deletion or a copy of your personal information and exercise relevant choices concerning targeted advertising, sale or sharing of personal information. We do not discriminate against individuals for exercising rights protected by law. You can submit requests through privacy@heygears.com. Where an opt-out mechanism is required for advertising-related disclosures, we provide the applicable choice through our Website privacy controls or another legally recognised method. Marketing emails also contain an unsubscribe option.